FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed in 1-2 business days, then delivery usually takes 2-10 business days. You will receive a tracking number by email as soon as your order is dispatched. Full details are on our Shipping page.

Where do you ship to?

We ship within the United States only. Delivery times vary by item and destination within the US..

How do I track my order?

Use the Track Your Order page and enter the tracking number from your dispatch email.

My tracking has not updated for a few days. Is something wrong?

This is normal during international transit. Tracking often goes quiet while a parcel moves between countries and updates again once it reaches your local carrier. If there is no movement for more than 10 days, contact us and we will look into it.

Will my order arrive in one package?

Not always. If you order several items they may ship separately from different warehouses, so parcels can arrive on different days at no extra cost to you.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club and PayPal. All payments are processed over a secure encrypted connection.

Can I change or cancel my order?

Yes, as long as the order has not been dispatched yet. Contact us as soon as possible through our Contact Us page with your order number.

What is your return policy?

You can request a return within 30 days of receiving your order. Damaged, defective or incorrect items are replaced or refunded at no cost to you. See our Refund & Returns Policy for the full details.

Do I have to pay customs or import duties?

Any customs duties or import taxes are set by your own country and are the responsibility of the customer. These charges are not included in the price you pay at checkout.

How do I contact you?

Send us a message through our Contact Us page. We aim to reply within 1 business day.