Refund & Returns Policy

At JOY's Global General Store we want you to love what you ordered. If something isn't right, we are here to help.

Return window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition and in its original packaging.

How to start a return

Contact us through our Contact Us page with your order number and a short description of the problem. If the item arrived damaged or incorrect, please attach photos.

Please do not send an item back before contacting us. Returns sent without prior approval cannot be processed.

Damaged, defective or incorrect items

If your item arrives damaged or defective, or is not the item you ordered, contact us within 7 days of delivery with photos. We will arrange a free replacement or a full refund, and you will not pay return shipping.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return we will email you the outcome. Approved refunds are issued to your original payment method within 5-10 business days. How quickly it appears on your statement depends on your bank or card issuer.

Items that cannot be returned

Perishable goods
Personal care and intimate items
Custom or personalised products
Gift cards and digital downloads
Items marked final sale

Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, please follow the return process above.

Late or missing refunds

If you have not received an approved refund after 10 business days, please check with your bank or card issuer first, then contact us and we will follow it up.

Questions

Reach us any time through our Contact Us page. We aim to reply within 1 business day.

Refund & Returns Policy