How Our Shipping and Returns Work
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How Our Shipping and Returns Work
Two questions come up more than any others before a first order: when will it arrive, and what happens if it is wrong. Here are the straight answers.
Shipping
We ship worldwide, to more than 200 countries. Orders are processed in 1–3 business days, and you should allow 2–4 weeks for delivery. Shipping cost is calculated at checkout and shown before you pay — there is no charge added at the end.
Every dispatched order gets a tracking number by email. You can follow it on our Track Your Order page. If you order several items they may ship from different warehouses and arrive on different days, at no extra cost to you.
Customs and duties
Import duties and taxes are set by your own country and are the customer’s responsibility. We do not collect them and they are not included in the checkout price.
Returns
You have 30 days from delivery to request a return. Items need to be unused and in their original packaging.
- Damaged, faulty or wrong item: contact us within 7 days with photos. We arrange a replacement or full refund and cover the return — you pay nothing.
- Changed your mind: the return shipping is yours to cover, and original shipping charges are not refunded.
Approved refunds go back to your original payment method within 5–10 business days of us receiving the return.
If something goes wrong
If an order has not arrived within 45 days of dispatch, tell us and we will investigate and arrange a replacement or refund. The full terms live on our Shipping and Refund and Returns pages, and a person answers our contact form within one business day.
